Welcome to Graphity AI. We understand that your pet is a cherished family member, and the health information you entrust to us is sensitive and important. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our mobile application.
Graphity AI is a tool designed to help pet owners organize their pet's health information and understand potential symptoms. We are not a veterinary practice, and we do not provide medical advice. The information you store in our app is for your reference and to assist in conversations with your licensed veterinarian.
By using Graphity AI, you agree to the collection and use of information in accordance with this policy.
We collect different types of information to provide and improve our service to you.
If you contact our support team (e.g., via email), we may receive information through our customer support tools.
We use your information only for legitimate purposes:
We do NOT use your pet's health information for advertising, marketing, or selling to third parties.
Protecting your pet's sensitive health information is our highest priority.
While we implement strong safeguards, no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your information but cannot guarantee absolute security.
We do not sell, trade, or rent your personal information to others. We share information only in these limited circumstances:
We engage trusted third-party companies to help us operate our app:
These providers are contractually bound to protect your data, use it only for the services they perform for us, and comply with applicable privacy laws.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
If Graphity AI is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.
Depending on your location, you may have specific rights regarding your information.
Where we rely on your consent to process data (e.g., for optional notifications), you may withdraw that consent at any time through your device settings or by contacting us.
You can opt out of certain analytics tracking through your device settings (e.g., Limit Ad Tracking on iOS or Opt out of Ads Personalization on Android). Note that this does not affect the core functionality of the app.
If you are a California resident, you have the right to:
To exercise these rights, please contact us using the information below.
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
To exercise these rights, please contact us. We will respond within one month.
We retain your information only as long as necessary to provide you with the service and for legitimate business purposes:
| Data Type | Retention Period |
|---|---|
| Active account information | Until you delete your account |
| Pet profiles and health records | Until you delete the profile or account |
| Uploaded documents | Until you delete them or your account |
| Usage analytics | Anonymized and retained for up to 24 months |
| Backup copies | Up to 30 days after deletion |
| Support correspondence | Up to 3 years after resolution |
When you delete information from our app, we follow a process to ensure it is securely removed from our systems. However, please note that deleted content may persist in encrypted backups for a limited time before being permanently erased.
Graphity AI is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.
Your information may be transferred to and maintained on servers located outside your country of residence. These servers may be operated by us or by our service providers.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By using the app, you consent to this transfer.
For users in the European Economic Area (EEA), we ensure adequate protection for your data through:
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes:
We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.
Our app may contain links to external websites or services (e.g., veterinary clinics, pet health resources). This Privacy Policy applies only to Graphity AI. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: support@graphity.ai
Postal Address:
Graphity AI
529, 5/F, 19W, Hong Kong Science Park, Hong Kong
Response Time: We will respond to all legitimate requests within 30 days.
By using Graphity AI, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our app. Your continued use of the app following the posting of changes to this policy will be deemed your acceptance of those changes.
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